Exchange Policy


ONLINE SHIPPING ORDERS: Exchanges must be made within 14 days after the purchase is made online.

All exchanges must be pre-approved before shipping an item back. Please call the store before shipping to get an exchange authorization 773 941 5233. Once the package is received one of our associates will call to complete the exchange. 

ONLINE IN STORE PICKUP ORDERS:  Exchanges must be made within 7 days after the purchase is made online. 

Refunds and Store Credits are not an option! NO EXCEPTIONS! IN STORE PICK UP ORDERS: will only be held for 7 days, an invoice for shipping will be sent after 7 days and must be paid within 24 hours to prevent being charged a 30% restocking fee. ALL IN STORE PICKUP ORDERS THAT HAVE NOT BEEN PICKED UP WITHIN A 90 DAY PERIOD WILL BE RESTOCKED AND CUSTOMER WILL FORFEIT THE ENTIRE PURCHASE AMOUNT (NO EXCEPTIONS). NOTE: ALL AFTERPAY PURCHASES ARE ONLY ELIGIBLE FOR EXCHANGE OF THE SAME ITEM IN A DIFFERENT SIZE. THESE ORDERS CAN NOT BE EXCHANGED FOR A DIFFERENT ITEM EVEN IF THE PRICE IS THE SAME. PLEASE REFER TO YOUR AFTERPAY ACCOUNT AGREEMENT REGARDING REFUNDS. All items purchased during a sale or on sale, Pretty Smoke & RedSorbet products, accessories, shapeware, bodysuits, swimwear, jewelry, all white or white dominate clothing or clothing in the white or ivory family, masks or items with masks attached and custom made items are FINAL SALE. Return the package to the address listed on the package. (Return shipping costs are the customers responsibility/We will cover the cost of shipping the exchange item back to customer). ONLY ONE EXCHANGE IS PERMITTED PER ORDER. On the packing slip please circle the item you are exchanging and include it and the slip inside the package.